The Turing Test is a method for determining whether or not a computer is capable of thinking like a human. The test is described as a test that assesses a machine’s ability to think or understand. The test is named after Alan Turing, an English mathematician who pioneered artificial intelligence during the 1940s and 1950s. According to this kind of test, a computer is considered to have artificial intelligence if it can imitate human responses under specific conditions. In Turing's test, if the human being conducting the test is unable to consistently determine whether an answer has been given by a computer or by another human being, then the computer is considered to have "passed" the test (Techtarget 2013).
The Chinese Room developed by John Searle, is an argument against the possibility of Artificial Intelligence. The argument talks about thought experiment in which someone who knows only English sits alone in a room following English instructions for manipulating strings of Chinese characters, such that to those outside the room it appears as if someone in the room understands Chinese. The argument is intended to show that while suitably programmed computers may appear to converse in natural language, they are not capable of understanding language. Searle concludes that the experiment underscores the fact that computers merely use syntactic rules to manipulate symbol strings, but have no understanding of meaning or semantics. Chinese room argument is a direct challenge to the supporters of Artificial Intelligence. This argument also has broad implications for functionalist and computational theories of meaning and of mind. There have been many criticism to the argument (Cole David 2009).
References:
Cole, David (2009). The Chinese Room Argument. Retrieved May 3, 2013 from
Techtarget. 2013).Turing Test. Retrieved May 3, 2013 from
http://whatis.techtarget.com/definition/Turing-Test
B. Can virtual agents succeed in delivering high-quality customer service over the Web? Think of examples which support or disprove the question or just offer an opinion based on your personal experience.
B. Can virtual agents succeed in delivering high-quality customer service over the Web? Think of examples which support or disprove the question or just offer an opinion based on your personal experience.
We can see gradual changes towards digital development .Virtual agent will eventually be able to successfully delivering high quality customer service over the web. Virtual agents are used by big companies, and hundreds of smaller businesses to increase sales, improve customer satisfaction and reduce costs. The internet has many virtual agents. Companies as Google have agents, when a user put in a word or question into the search engine the agent gives a reply with similar websites. Virtual agent can chat to thousands of people at the same time, delivering instant 24/7 customer service. Main purpose is to have conversations with site visitors and direct them to the part of the website that fits their needs. Customer doesn't have to wait in a queue for an agent to become available. They click to chat and the majorities have a good experience, getting the help they need. This is helpful to save precious time and money of every business.
References:
Artificial intillengence (2011). Retrieved May 4, 2013, from
Rappa M. (2006) Digital Automata. Retrieved May 4, 2013, from
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